Shipping policy

Shipping Policy 
Thank you for shopping with Folk & Finds! We aim to process and deliver your curated finds as safely and quickly as possible using Royal Mail. Below you will find the details of our shipping options, timeframes, and policies.
  1. Shipping Destinations
    We currently ship to addresses within the United Kingdom only (including England, Scotland, Wales, Northern Ireland, the Highlands and UK islands). We do not offer international shipping outside of the UK at this time, though we hope to expand our delivery options to the EU in the future.

  2. Processing & Dispatch Times

    All orders are processed within 1 to 2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.

    You will receive another notification with tracking details once your order has officially dispatched.

    During peak seasonal periods (such as Christmas), processing times may take slightly longer. We appreciate your patience.

  3. UK Delivery Options & Rates

    Postage costs are calculated at checkout based on the size, weight, and value of your order.

    Standard Delivery (Royal Mail Tracked 48): Expected delivery within 2 to 4 working days from dispatch.

    FREE for all orders over £50.

    A flat or weight-calculated fee applies to orders under £50 (shown at checkout)

    Express Delivery (Royal Mail Tracked 24): Expected delivery within 1 to 2 working days from dispatch (for orders placed before 12:00 pm Monday–Friday). 

Note: Deliveries to the Scottish Highlands, Northern Ireland, and UK islands may occasionally take an extra 1 to 2 working days to arrive


4. Delivery Tracking
Once your package is on its way, we will send you a dispatch confirmation email containing your Royal Mail tracking number. You can use this link to track your parcel’s progress directly via the Royal Mail website or app.

5. Delivery Delays & Issues
While Royal Mail is highly reliable, delivery timeframes are estimates and are not strictly guaranteed. Folk & Finds is not liable for unexpected carrier delays caused by extreme weather, postal industrial action, or peak seasonal backlogs.

If your order has not arrived within 7 working days of receiving your dispatch email, please contact us at hello@folkandfinds.com so we can investigate it with Royal Mail for you.

6. Risk & Damaged Items
In line with UK consumer law, the risk of loss or damage to the items remains with us until they are physically delivered to you, a designated neighbour, or a safe place that you have specified to the courier.

Please inspect your items immediately upon delivery. If your order arrives damaged, defective, or incorrect, please take a photograph of the issue and contact us within 14 days of delivery so we can arrange a free return and replacement or refund.

7. Incorrect Address Details
It is the buyer's responsibility to ensure that the shipping address entered at checkout is correct and complete. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you may be responsible for the postage costs required to resend the package.

Important Return Warning
Please DO NOT send product returns to our registered office address (First Floor, Swan Building, Manchester). Any packages sent there will be automatically rejected or destroyed by the building facility, and you will not be eligible for a refund or exchange. To start a valid return, always email us first at hello@folkandfinds.com to receive your correct return postage label.