Refund policy
Our Standard Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once your return is requested and accepted, you then have an additional 14 days to post the item back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at hello@folkandfinds.com. Please note that returns must be sent to the address provided on the returns label.
Return Postage Costs
Please note that customers are responsible for the cost of return postage. If your return is accepted, we will provide you with a return label and instructions, and the cost of the postage will be deducted from your final refund. If your item arrived damaged, defective, or incorrect, we will cover the return postage costs entirely.
Please note that customers are responsible for the cost of return postage. If your return is accepted, we will provide you with a return label and instructions, and the cost of the postage will be deducted from your final refund. If your item arrived damaged, defective, or incorrect, we will cover the return postage costs entirely.
Items sent back to us without first requesting a return cannot be accepted.
You can always contact us with any return questions at hello@folkandfinds.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the original packaging arrived too damaged to reuse, please ensure the item is securely wrapped in suitable alternative packaging for its return journey.
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the original packaging arrived too damaged to reuse, please ensure the item is securely wrapped in suitable alternative packaging for its return journey.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalised items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalised items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please note that gift cards are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or building society to process and post the refund as well.
We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or building society to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at hello@folkandfinds.com.